Frequently Asked Questions
Everything you need to know about your La Paz shopping experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-5 business days for domestic orders and 7-14 business days for international destinations.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
How can I ensure I select the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our style team for advice.
What payment methods do you accept?
La Paz accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes in our collections, working only with manufacturers who adhere to fair labor standards.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our tracking page where you can monitor your package's journey.